退款政策

At Snackvora, operated by SILVER MESA IMPORTS LLC, we are committed to providing our customers with quality products and a reliable shopping experience. We carefully inspect and prepare every order before shipment to ensure products are delivered in good condition.

If your order arrives damaged, incorrect, missing items, or there is an issue with product quality, please contact our customer support team within 7 days after delivery. To help us review your request efficiently, please provide your order number, a detailed description of the issue, and clear photos of the product and packaging.

Due to food safety and hygiene requirements, we cannot accept returns or exchanges for opened, consumed, partially used, or improperly stored food products. This policy helps us maintain product safety and quality standards for all customers.

Approved refunds will be processed back to the original payment method after verification. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Customers are responsible for providing accurate shipping information at checkout. Orders shipped to incorrect addresses provided by customers may not qualify for a refund or replacement.

If you have any questions regarding returns, refunds, or order concerns, please contact our support team. We will review each situation carefully and provide reasonable assistance.